IT Support
IT Support

IT in a Box!™ Kick Start - starting from £1.00 a day!

We have keenly priced an alternative to our fully inclusive IT in a Box!™ solution, for those who have recently purchased their IT equipment or cannot afford the full IT in a Box!™ experience, starting from just £1.00 per day per device (servers are £3.00) paid by a monthly subscription. We only provide User support for the duration of the contract. This excludes any consultancy, strategy, management, development services, mobile devices (tablet & phone) or hardware repair & maintenance and is primarily a remote software fix-on-fail service.

To keep the subscription down we have includes a limited number of support requests per client per month based on the base package e.g. 5 support requests (30 minute each) per month. Additional support requests units can be purchased at £60 per unit (30 minute each) or in discounted packs as well as on-site visits, call for details.

We calculate the £1.00 per day in 30 day units, £30.00, as shown in the Monthly column. All charges are subject to VAT.

Technical Support - Remote
Remote work 09:00 - 17:00 only
Limited support requests per client per month based on package
Setup Monthly Extra Units
PC - each per month
Microsoft Windows and Office.
£120.00 £30.00 £60.00
per ½ hour
Laptop - each per month
Microsoft Windows and Office.
£120.00 £30.00 £60.00
per ½ hour
Server - each per month
Microsoft Server, Microsoft Essentials Server.
£360.00 £90.00 £60.00
per ½ hour
Network - each per month
Includes setup and test of Firewall, Wireless, Network Switch & ADSL
£120.00 £30.00 £60.00
per ½ hour
Printers - each per month
Includes setup, test of Printers
£120.00 £30.00 £60.00
per ½ hour
Excludes consultancy, strategy, management and development services. Minimum charge units: Remote 30mins.

Technical Support - First Time, IT Heath Check
1st
2 Hours
Then
If we find something that needs to be urgently addressed, we will carry out the work within the IT Health Check.
Onsite work 09:00 - 17:00, excluding the callout charge.
£150.00 £110.00
per ½ hour
Excludes consultancy, strategy, management and development services.

Additional Technical Support - pre-paid Monthly
1 x Support Requests Unit - per request
£60.00
5 x Support Requests Pack - per month
£200.00
10 x Support Requests Pack - per month
£300.00
Excludes consultancy, strategy, management and development services.

And everything else!

We can supply over 20,000 IT related products and services covering most of your needs, just ask.

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What IT support problems are you experiencing?

  • Is not getting small IT problems fixed promptly and reliably causing you expensive business interruptions?
  • Do you lack an ongoing IT support plan to keep your users running?
  • Are your computers coming to the end of their warranty? Will you be losing support after this period?
  • Can your existing IT support company raise an issue with the manufacturer?

The primary benefits of a computer system are to automate processes, facilitate repeatability and generally enhance the performance of a business. A poorly performing system, however, could be holding your business back.

We can help you resolve these issues with a custom support package, which can run until the end of your existing contract or when you are ready to upgrade to IT in a Box!™.


N-Tire Systems™ draws on over 30 years' specialist experience in the IT industry to provide flexible, secure solutions for small to medium enterprises.

To find out more, call 0208 912 5070 to speak to one of our experts, or click here to register your interest and someone will be in touch shortly.

Reliable, cost-effective IT support

With many years' expertise in providing IT solutions to a wide range of businesses, we know how vital it is to be able to rely on your technology. Our support services are designed to provide you with a reliable safety net for your existing IT system, guaranteeing you the latest software updates, jargon-free advice and speedy resolution of any problems that occur.

We start off with a consultation, allowing us to analyse your current systems and what you want to gain from them. We will then recommend solutions to enhance your business performance and ensure your technology is both streamlined and synchronised, allowing you to work and connect with your staff from wherever you need to be.

Once our support system is in place, our regular monitoring service ensures that we spot any problems before they jeopardise your daily business. Our technicians will be speedily dispatched to fix any issues, ensuring that you can keep your business running even in times of crisis.

If you'd like to learn about our IT support service, or how your business could painlessly and affordably be transformed by IT in a Box!™, our complete IT Support solution, call us on 0208 912 5070.


N-Tire Systems™ draws on over 30 years' specialist experience in the IT industry to provide flexible, secure solutions for small to medium enterprises.

To find out more, call 0208 912 5070 to speak to one of our experts, or click here to register your interest and someone will be in touch shortly.

Keep your current IT systems running effectively

IT support is a cost-effective way to maintain your existing technology and keep your business functioning. Our support service ensures your current systems run effectively and avoids costly system failures. It's perfect for businesses who aren't yet ready to take the next step in upgrading their entire system to IT in a Box!™.


N-Tire Systems™ draws on over 30 years' specialist experience in the IT industry to provide flexible, secure solutions for small to medium enterprises.

To find out more, call 0208 912 5070 to speak to one of our experts, or click here to register your interest and someone will be in touch shortly.

An IT support package, designed to enhance your existing systems

We can offer all the latest software and hardware upgrades to enhance your IT system's performance, and our monitoring system will ensure that it stays at peak efficiency. For a bespoke quote with details about which of our technologies will best suit you, call us for a consultation.

  • Online backups using N-SAFE™ - 256bit encrypted backups to servers in multiple locations
  • Anti-Virus solutions - licensing and professional services
  • Firewall solutions - Sonicwall appliances, licensing and professional support services

N-Tire Systems™ draws on over 30 years' specialist experience in the IT industry to provide flexible, secure solutions for small to medium enterprises.

To find out more, call 0208 912 5070 to speak to one of our experts, or click here to register your interest and someone will be in touch shortly.

Our Price List

IT in a Box!™ - Virtual IT Department

Onsite support, including hardware, software, security and support!

This is our hands-on approach to comprehensive IT support. This benefits those business owners who are simply frustrated by their current IT supplier or employing full time IT staff or using their key personnel to manage IT issues instead of running their business.

For an affordable monthly subscription we supply all the equipment and provide full support for the duration of the contract. This means you're completely free to concentrate on running your business, and even if something goes wrong we'll have it up and running again by the next business day. Onsite visits are included and there is an option for outside office hours support.

As part of the package you are guaranteed the latest technology, plus all the updates that your business needs for a competitive edge.

Our clients love our personalised service, not to mention the fact that we provide all the benefits of an IT department for a fraction of the cost.

As this is a bespoke service please call for details. All charges are subject to VAT.


IT Support

For those of you without an IT in a Box!™ support package, these are our adhoc IT support charges:

Technical Support - First Time, IT Heath Check
1st
2 Hours
Then
If we find something that needs to be urgently addressed, we will carry out the work within the IT Health Check.
Onsite work 09:00 - 17:00, excluding the callout charge.
£150.00 £110.00
per ½ hour
Excludes consultancy, strategy, management and development services.

Technical Support - Remote Assistance
Remote work 09:00 - 17:00.
1st Hour
During office hours
Remote work 09:00 - 17:00.
£70.00
per ½ hour
Extended office hours
Remote work 08:00 - 20:00.
£80.00
per ½ hour
Outside office hours
Remote work 20:00 - 08:00.
£90.00
per ½ hour
Excludes consultancy, strategy, management and development services. Minimum charge units: Remote 30mins.

Technical Support - Onsite 1st Hour Then
During office hours
Remote work 09:00 - 17:00, inclusive of the callout charge to Central London and surrounding areas.
£110.00 £110.00
per hour
Extended office hours
Remote work 08:00 - 20:00, inclusive of the callout charge to Central London and surrounding areas.
£145.00 £110.00
per hour
Outside office hours
Remote work 20:00 - 08:00, inclusive of the callout charge to Central London and surrounding areas.
£195.00 £110.00
per hour
Excludes consultancy, strategy, management and development services. Minimum charge units: Onsite 60mins.


N-SAFE™ One product that solves all your Backup needs! - starting from £1.00 a day!

One product that solves all your backup needs! N-SAFE™ is a fully automated online backup, archive and recovery service that never stops.

Our Sentinel (dedicated local appliance) provides immediate disk based backup and instant restoration/recovery services that deliver corporate level data availability to all types and sizes of organisations. Not only is this more cost effective than traditional solutions, but online backups also provide a swift, effective method of data restoration.

Our N-SAFE™ service provides an agent-based enhanced co-location model that delivers corporate level data resilience at a small business price, providing protection and ensuring that their business will continue to function without data loss.

We calculate the £1.00 per day in 30 day units, £30.00, as shown in the Monthly column. All charges are subject to VAT.

Business Backup Services Setup Monthly Support
We offer a range of flexible services to suit your business needs, including a range of automated back-up, archiving and data recovery products and services designed for the SME sector
Solo Business Backup Package & Archive *1
This is for the micro sized business up to two Workstations. The package comes with a 20GB storage quota. 2 Workstation*2 Licenses included.
£60.00 £30.00 £60.00
per ½ hour
Small Business Backup Package & Archive *1
This is for the small sized business from three to nine Workstations and a server. The package comes with a 50GB storage quota. 5 Workstation*2 Licenses included.
£110.00 £55.00 £65.00
per ½ hour
Medium Business Backup Package & Archive *1
This is for the small sized business from ten to nineteen Workstations and a server. The package comes with a 75GB storage quota. 10 Workstation*2 Licenses included.
£33.00 £95.00 £60.00
per ½ hour
Enterprise Business Backup Package & Archive *1
This is for the larger organisation with twenty of more users. Best suited for companies that have a high data usage.
£POA
Additional Storage
Additional storage available above your allocated quota. Applies to all packages.
£10.00
per 10GB
£60.00
per ½ hour
Additional Users
Additional storage available above your allocated licenses. Excludes Solo package.
£2.50
per Workstation
£60.00
per ½ hour
N-Safe Sentinel
Optional dedicated local appliance installed at your offices to reduce backup times and provides almost instant data backup and data restoration, giving you the ultimate data resilience solution.
£330.00 £95.00 £60.00
per ½ hour
Disaster Recovery Services
We provide a comprehensive range of Disaster Recovery Services. Prices are based on customer's individual requirements. Please call us for details.
£POA
*1 Subject to a Fair Use Policy, only 1 MS Exchange agent or 1 MS SQLServer agent is included. Subject to Storage limits.
*2 Workstation can be a PC at work and a PC at home as well a Laptop. Additional changes may apply.


And everything else!

We can supply over 20,000 IT related products and services covering most of your needs, just ask.

Related organisations
left quote Having expert advice only a phone call away has saved me lots of time and enabled me to focus on what I do best, while ensuring that the platform I work from is supporting my efforts to the maximum. left quote
Brigitte J. (EC3)

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